Integration and Support - Dalenys
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Easy integration and monitoring

Unique support
for all your deployments

Dalenys supports you from implementation, and the day by day, to optimise and secure your transactions,  with deployment phases adaptable to your business.

Dedicated Customer Success Manager

Human interface: a team of experts at your service to advise you, deploy and update all the features you want.

Developer-friendly documentation

Technical interface: a dedicated site to get you started with the solution, navigate your way easily around the API, and integrate your chosen parameters.

Easy onboarding

Several deployment phases adapted to a merchant’s specific business, and timeframes.

Optimised go-live

Each new feature is deployed in response to your challenges, both in terms of timing and settings.

Our vision of customer support at Dalenys

At Dalenys, we believe that the customer experience cannot be based only on what we think is best for them, it is a collaborative process.

Arthur de Longeaux
COO @Dalenys
Human interface

A single point of contact, dedicated to your success

A real pivot between your teams and our experts, the Customer Success Manager has your objectives in mind.
Guaranteeing the simplicity of setting up tools and services, the Customer Success Manager provides daily support optimise your performance.
Your teams
Customer Service
Technical & IT

Customer Success Manager Dalenys

Our experts:
Data scientists
Tech teams
Fraud analysts

Study phase & recommendations

Prior to implementation, we advise you on the most suitable solutions for your sector of activity, your specific needs and objectives.

A collaborative study phase

A dedicated Customer Support Manager is there for you right from the study phase

An optimal fight against fraud

Definition of the rules engine criteria to optimise the security / conversion ratio

Basket abandonment management

Recommendations on recovery methods in case of basket abandonment

An adapted payment experience

Option for payment page with your colours and adapted functionalities
Technical interface

All the tools to integrate and refine the solution

Benefit from our simple and functional developer site, with access to our unique API for all the functionalities, and from a monitoring dashboard to optimise your performance throughout the collaboration.

A/B Test

Refinement of filters

Statistical feedback

Evolution of functionality

100% developers

All the documentation to support you in integrating and optimising the solution.


Get started now! Everything is ready within minutes


SDKs to facilitate your integration


Use the language you want (php, python, node ...)
See the documentation


Simple and quick set-up steps

Settings are activated immediately from the opening of the contract, whether for e-commerce, on mobile and / or in store, according to key challenges .

Payment journey

Deployment of features that optimise the experience of your users

Fight against fraud

Configuration of anti-fraud tools according to your criteria:
tags, smart 3DS...

Payment methods

Selection and integration
of payment methods and currencies

Back office

Configuration to your activity
and your organisation

Want to know more?