Easy integration and monitoring
Unique support
Unique support
for all your deployments
Dalenys supports you from implementation, and the day by day, to optimise and secure your transactions, with deployment phases adaptable to your business.
Dedicated Customer Success Manager
Human interface: a team of experts at your service to advise you, deploy and update all the features you want.
Developer-friendly documentation
Technical interface: a dedicated site to get you started with the solution, navigate your way easily around the API, and integrate your chosen parameters.
Easy onboarding
Several deployment phases adapted to a merchant’s specific business, and timeframes.
Optimised go-live
Each new feature is deployed in response to your challenges, both in terms of timing and settings.
Our vision of customer support at Dalenys
At Dalenys, we believe that the customer experience cannot be based only on what we think is best for them, it is a collaborative process.
Arthur de Longeaux
COO @Dalenys
Human interface
A single point of contact, dedicated to your success
A real pivot between your teams and our experts, the Customer Success Manager has your objectives in mind.
Guaranteeing the simplicity of setting up tools and services, the Customer Success Manager provides daily support optimise your performance.
Guaranteeing the simplicity of setting up tools and services, the Customer Success Manager provides daily support optimise your performance.
Your teams
Finance
Business
Customer Service
Technical & IT
Customer Success Manager Dalenys
Our experts:
Data scientists
Tech teams
Fraud analysts
Study phase & recommendations
Prior to implementation, we advise you on the most suitable solutions for your sector of activity, your specific needs and objectives.
A collaborative study phase
A dedicated Customer Support Manager is there for you right from the study phase
An optimal fight against fraud
Definition of the rules engine criteria to optimise the security / conversion ratio
Basket abandonment management
Recommendations on recovery methods in case of basket abandonment
An adapted payment experience
Option for payment page with your colours and adapted functionalities
A/B Test
Refinement of filters
Statistical feedback
Evolution of functionality
100% developers
All the documentation to support you in integrating and optimising the solution.
Fast
Get started now! Everything is ready within minutes
Easy
SDKs to facilitate your integration
Flexible
Use the language you want (php, python, node ...)
Timing
Simple and quick set-up steps
Settings are activated immediately from the opening of the contract, whether for e-commerce, on mobile and / or in store, according to key challenges .
Payment journey
Deployment of features that optimise the experience of your users
Fight against fraud
Configuration of anti-fraud tools according to your criteria:
tags, smart 3DS...
tags, smart 3DS...
Payment methods
Selection and integration
of payment methods and currencies
of payment methods and currencies
Back office
Configuration to your activity
and your organisation
and your organisation