Eric Bompard : Customized fraud management

Eric Bompard's payment strategy as part of tailor-made fraud management

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How to optimize the online and international customer experience?

The objective of Eric Bompard is to accelerate his development, capitalizing on its prestige and in particular by operating three growth levers, on which Dalenys has a role to play:

Improving the
customer experience


accompaniment of fraud

Eric Bombard: a family history become European

The Eric Bompard brand recounts itself as the expert house of the mesh for more than 30 years. Launched in 1985 with a boutique in Neuilly-sur-Seine, the brand was initially a family history around cashmere, before becoming a Parisian institution bought by La Compagnie Marco Polo, APAX PARTNERS and Bpifrance.

Eric Bompard now has 56 stores in 7 different countries (France, Germany, Austria, Belgium, Luxembourg, United Kingdom, Switzerland), generated 90 million sales in 2017, is supported by 250 employees who contribute to sell 500,000 pieces a year.

The methodology of Dalenys

Providing unique
knowledge of data

to improve conversion and take advantage of DSP2

Premium fraud

to optimize the customer journey by reducing the trigger rate of 3DS

A pair of payment specialists
in the Retail sector

centralizes the entire payment strategy on a global scale

A unique knowledge of the payment data at the service of the acceptance rate

Dalenys is distinguished by its comprehensive knowledge of financial flows, which the structure makes available to the conversion of its merchants. Thus, the data made available to Eric Bompard give Dalenys the opportunity to improve the fraud rate (criterion for obtaining exemptions under the PSD2), but also to take advantage of this new protocol via:

An access to the result of TRA

based on its internal antifraud rule engine solution

An access to the device’s data

collected from browser or SDK (in-app interaction)

An access to merchant data

based on data forwarded by merchant

Mastering the modeling of the Issuer-Acquirer data

based on the proximity between Dalenys and BPCE group

A tailor-made Fraud asupport driven by recognized specialists

The Dalenys platform is reputed to be the most robust of the market: it does not record any interruption service since 2016.

The Fraud prevention strategy

is finely adapted to the retail sector

The ruleset

is adjusted with the experience gained on the account

100% internalized tools

allow a control of continuous performance

Fraud experts

ensure privileged exchanges with Eric Bompard

The results


Acceptance rate since the beginning of our collaboration, in numbers (in net)


Chargeback rate, in numbers (in net)


3DS rate, in numbers (in net)

A unique and expert pair of payment in the Retail

With their knowledge and their proximity to all the expertises of Dalenys, Emilie and Alexandre
centralize exchanges related to UX, fraud, data, technology, sales etcContact us

Managing daily

the payment strategy deployed, and track performance KPIs

Fully contributing to a smooth and efficient customer experience,

both at the fraud at the UX level


the current solutions to innovate

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